Just South West will exchange or refund any full price item purchased through justsouthwest.com with the exception of any framed print orders. As long it the item is in the original packaging, with original tags and stickers attached. For art prints; as long as they are unmarked and the packaging is not tampered with.
I have made effort to display online as accurately as possible the colours and images of JSW products. Where a product has been photographed in situ, please consider the effects of studio lighting. I also cannot guarantee that your computer monitor or phone screen display of any colour will be accurate. If you are purchasing for specific requirements, please contact me through firstname.lastname@example.org to discuss details to make an informed decision. Sample strips of the art prints are available on request.
Discounted items, including items marked SALE can be returned for an exchange or online store credit, but cannot be returned for a refund.
Items purchased using online Laybuy or Afterpay cannot be returned for a refund but can be returned for an exchange or an online credit.
Frame orders cannot be returned for refund, so please choose carefully. If you have any questions before purchasing, please email email@example.com to discuss any time.
Notice that you wish to return something must be sent to firstname.lastname@example.org within 14 days of purchase date. The returned items will be assessed to ensure it meets the above criteria before a refund or exchange is processed.
In the situation where an item is received damaged during shipping, notification is required immediately on receiving so that Just South West can have solution put in motion.
Shipping charges are not refunded.
Just South West is not liable for the loss of items being returned. It is recommended that you use a traceable delivery method and take note of your tracking number.
Just South West cannot accept any returns back of a Just South West product which has been purchased from a Just South West stockist. Purchases which you wish to return must be returned back to the store it was purchased from, and it is then under the original stores policies.